Last Updated: 23/01/2025
1. Scope
This privacy policy (“Policy”) explains how we process personal data from customers and visitors to our websites (“Sites”) and users of our services (“Services”) as a controller or business under applicable privacy laws.
When we collect personal data as a processor on behalf of business customers, we process personal data in accordance with our contract with them, and their privacy policy will apply.
This Policy does not apply to the personal data of employees or job applicants, nor to information that is exempt under applicable laws. We may provide additional notices when necessary to clarify our privacy practices in specific circumstances.
2. Personal Data We Collect
The personal data we collect varies depending on your use of our Services and our interactions with you. We may collect personal data from you, from third-party sources, and automatically in the following circumstances:
Personal Data Collected Directly from You:
• Customer Service and Support: When you contact us for support or other customer service requests, we maintain records of your requests and related communications. For example, when you use our contact form, we may collect details such as your name, country, email address, and the nature of your request. We may also collect your company, job title, and industry if you choose to provide them.
• Communications: We collect information you provide, such as contact details and records of our interactions.
• Transaction and Billing Information: We collect information when you purchase a product or service from us.
• Surveys: When you fill out a survey, we collect your responses, which may include contact information and your satisfaction with a product or service.
• Events: We collect personal data related to your registration and participation in events we host or sponsor.
• Sweepstakes, Contests, and Promotions: If you participate in sweepstakes, contests, or promotions we offer, we will collect your name, age, country of residence, email address, and other registration details.
Personal Data Collected from Third Parties:
We may collect personal data about you from public databases, service providers, affiliates, social media platforms, and other third parties.
Personal Data Collected Automatically:
When you visit our Sites or Services, we and third parties may collect data using cookies, pixel tags, and similar technologies, including:
• Device and Browsing Information: IP address, browser type, domain names, operating system, internet service provider, referring and exit URLs, clickstream data, etc.
• Activity and Usage: Information about links clicked, searches conducted, features used, time spent on specific pages, and other interactions.
• Location Information: We may collect or infer general location data through your IP address.
3. How We Use Personal Data
We generally use personal data for the following purposes:
• Providing Services and Support: To operate our Sites and Services, communicate with you, fulfill your requests, and provide customer support.
• Communications: To respond to inquiries, send updates, and notify you of changes to our Services.
• Analytics and Improvement: To analyze how users access and use our Sites and Services, and to improve our offerings.
• Customization and Personalization: To tailor content we display and provide a personalized experience.
• Marketing and Advertising: To send promotional information, offers, and newsletters.
• Events and Surveys: To manage registration and participation in events, and conduct customer satisfaction surveys.
4. Disclosure of Personal Data
We may share personal data with:
• Corporate Affiliates: As part of our global business operations.
• Service Providers: Who perform services on our behalf (e.g., IT providers, hosting, marketing).
• Legal Compliance: To comply with legal and regulatory obligations.
5. International Data Transfers
Given our global presence, we may transfer your personal data internationally in compliance with applicable data protection regulations.
6. Legal Basis
We process your personal data based on:
• Our legitimate interest.
• Your consent.
• Compliance with legal obligations.
7. Cookies and Other Tracking Technologies
We use cookies, pixel tags, and similar technologies to collect information about your activity on our Sites. You can adjust your cookie settings at any time through the footer of our website.
8. Security
We implement security measures to protect your personal data, but we cannot guarantee absolute security.
9. Retention of Personal Data
We retain your personal data as long as necessary to fulfill the purposes described in this Policy and comply with legal obligations.
10. Your Rights as a Data Subject
You may exercise your rights of access, rectification, deletion, and other data rights by contacting us via email or postal mail.
11. Your Privacy Choices
You may opt out of receiving promotional communications by following the unsubscribe instructions included in our communications.
12. Personal Data of Minors
We do not knowingly collect personal data from minors.
13. External Links
Our Sites and Services may contain links to third-party websites. We are not responsible for the privacy practices of these third parties.
14. Changes to this Policy
We may update this Policy periodically, and we will notify you of any significant changes.
15. Contact Us
If you have any questions or concerns about how we process your personal data, please contact us at:
CavaHub
Email: invo@cavahub.com
Address: Av. Los Faisanes 357, Lima, Perú